Resolved -
This incident has been resolved.
Feb 20, 21:52 EST
Update -
We are continuing to monitor for any further issues.
Feb 20, 15:03 EST
Monitoring -
The fix appears to be working but we will continue to monitor until Cloudflare and Telnyx officially resolve their incidents.
Feb 20, 15:03 EST
Identified -
The issue is with a downstream provider, Cloudflare (incident here: https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt). Our messaging provider has diverted around Cloudflare for now and messages appear to be sending.
Feb 20, 14:02 EST
Investigating -
Our messaging provider is currently experiencing degraded services and is investigating. You can follow along with their incident here: https://status.telnyx.com/
Feb 20, 13:56 EST
Resolved -
This incident has been resolved.
Feb 18, 12:58 EST
Monitoring -
A fix has been implemented and service has been restored to normal levels. We are continuing to monitor performance.
Feb 18, 11:47 EST
Update -
The fix was partially successful and the app is much more usable, but we will implement a further fix to bring everything back to normal. You may again experience a brief period where the app is not accessible.
Feb 18, 11:13 EST
Identified -
The issue has been identified and a fix is being deployed. You may see a brief period where the app is not accessible.
Feb 18, 10:40 EST
Investigating -
We are investigating the cause of slow database queries retrieving current parties data.
Feb 18, 10:26 EST
Resolved -
This incident has been resolved.
Feb 18, 08:51 EST
Identified -
Heroku rolled back an infrastructure change and it appears that service is being restored.
Feb 17, 21:54 EST
Investigating -
We are experiencing a near-complete outage due to an incident with our application platform and database provider, Heroku. Here is their incident tracking: https://status.salesforce.com/incidents/20003708
Feb 17, 20:53 EST